Find answers to your questions about PNW Journey products and services

For the best results with your new printed garments, always wash in cold water with the garment inside-out. Tumble dry on medium heat. 

The printing process uses a chemical that smells like vinegar. Most of this chemical is removed when we dry your shirts, but a small amount may remain. This chemical is harmless and will wash out of the shirts the first time you wash them. 

When printing your shirts, some discoloration can happen that will look like stains. Washing your shirts the first time in cold water should remove that discoloration. 

Please review our product size charts to help you decide what size works best for you.

Print on demand means your products will be printed and shipped after your order has been placed. This allows for us not to purchase and hold inventory, which can be costly. With this process we can offer you more designs because we don't have to purchase each one in bulk quantities. If a design doesn't sell well, we can simply remove it with no loss. 

We currently have two fulfillment centers in the US. All of our apparel ships from Iowa while our accessories (hats, tote bags, etc.) ship from California. Because of this, if you have an order with items in both categories, they will be shipped separately from their respective locations. 

We are working on a jewelry option (necklaces and rings). Once these products go live, they will ship from Amsterdam. These products will have an increased delivery time of 2-3 days. 

For further information on our shipping policies, please visit the shipping page.

Still Have Questions?

Please contact us with any questions you have regarding our products or services. Fill out the contact form and we will get back to you with an answer as quickly as we can.